Our DETECK products are warranted to be free of defects in materials and workmanship for one (1) year as a "Standard Warranty" from the date of purchase for all New and Open Box Item product purchases.  All Refurbished products come with a six (6) month "Limited Warranty" from the date of purchase. 

Please don't forget to activate your warranty (or extended warranty if eligible) by visiting our website: https://deteckusa.com/warranty. 

Please ensure you activate your extended warranty within 3 months from the purchase date. Failure to do so will make any claim null and void after 1 year of purchasing the product.

The warranty is non-transferrable, and only comes as part of the sale of DETECK products that have been purchased from DETECK USA. DETECK products purchased from any company other than DETECK USA, are not covered under warranty.

These warranties do not cover consumer caused damages such as misuse, lack of cleaning and routine maintenance, abuse or repairs attempted by the consumer. This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

We warrant that during the warranty period, the product will be free from defects in materials and workmanship. We limit the duration and remedies of all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose to the duration of this express limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

The remedies described herein are your sole and exclusive remedies and our entire liability for any breach of this limited warranty. Our liability shall under no circumstances exceed the actual amount paid by you for the defective product, nor shall we under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Our responsibility for defective goods is limited to repair, or replacement as described below in this warranty statement.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of the DETECK products (the “product”) for the Warranty Period as defined below.

WHAT DOES THIS WARRANTY NOT COVER?

This warranty excludes batteries and any electrical components or products. This limited warranty does not cover any damage due to: (a) carelessness; (b) misuse; (c) lack of cleaning and routine maintenance; (d) abuse; (e) improper installation; (f) modification; (g) normal wear and tear; (h) commercial use; (i) loss; (j) theft; (k) deliberate damage or cosmetic damage that does not hinder the performance of the product; or (l) external causes such as accidents, or other actions or events beyond our reasonable control.

WHAT IS THE PERIOD OF COVERAGE?

Our DETECK products are warranted to be free of defects in materials and workmanship for one (1) year as a "Standard Warranty" from the date of purchase for all New and Open Box product purchases.  All Refurbished products come with a six (6) month "Limited Warranty" from the date of purchase. The Warranty Period is not extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product during the Warranty Period, we will, in our sole discretion either (a) repair or (b) replace such product (or the defective part) free of charge. Customer should allow the manufacturer the time and opportunity to test and diagnose the machine to determine warranty and non-warranty claims.

HOW DO YOU OBTAIN WARRANTY SERVICE?

Unless restricted or prohibited by applicable law, in returning this DETECK product for repair or replacement under this warranty, the original purchaser must prepay all postage, shipping transportation, insurance and delivery costs, and the DETECK product must be delivered in its original carton placed in a same or similar shipping or freight package offering an equal degree of protection. DETECK will not be responsible for any loss or damage incurred in connection with the return of this product.

If defective, the product will be repaired or replaced at DETECK’s option, at no charge. DETECK may replace your product with a product that was previously used, repaired and tested to meet DETECK specifications. DETECK will pay to ship the repaired or replacement product. By sending product for replacement, you agree to transfer ownership of the original product to DETECK.

To obtain a return address, please email support@deteckusa.com and provide us with the Order ID, Serial Number and the issue you are experiencing.